FAQs

You can register by visiting the Log In section. All you need to do is enter your mobile number and email ID; a verification link will be sent on your email ID, please click on it to authenticate your account.

By registering with us you can view and track your orders any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.

No, we currently do not offer any rewards or loyalty program.

Click on the ‘Forgot Password’ option available on the Log In page. A link to set a new password will be sent to your registered email id.

Yes. You can edit your personal information in the ‘My Account’ section by logging in.

You don’t have to register to shop at www.vandanasethi.com, you can visit as a guest and make a purchase from our website.

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

We’re sorry to see you leave. However, you can opt out of our services by clicking the ‘Unsubscribe’ option in the ‘My Account’ section.

Our Customer Care Team is always happy to help.

Call or WhatsApp us on +91 9811031300 at 9:30 am – 6:00 pm IST (Monday to Saturday) except all national holidays or email us on vandanasethi67@hotmail.com.

Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query.

We offer FREE SHIPPING all across the globe.

All of Vandana Sethi orders are shipped internationally from our warehouse in New Delhi, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country.

The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees.

House of Vandana Sethi takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

The estimated delivery time will differ with each order. Typically, For Ready to Ship items the estimated shipping date will be 7 days from the order date and for other items the estimated shipping date will be 30 days from the order date . Kinldy note that the above mentioned is the SHIPPING DATE and not the delivery date . The dlivery date will differ from place to place . Within India the delivery date will typically be +3 working days from the shipping date and for international order it will depend upon the country being shipped to .

Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

Yes, you can collect your online order at any of Vandana Sethi retail stores. Please ensure to contact our Customer Care Team and inform them about your preferred store and time for delivery within 24 hrs of placing the order.

No. You will need to place separate orders for different shipping addresses.

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.

Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Mumbai. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.

You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!Alternatively, you can also log in to vandanasethi.com and visit the 'My Account' section to know your order status.

To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference.

Vandana Sethi Bridal, Occasion wear and Menswear are all made-to-order. Please enter your details in the Custom-Order form and our stylist will get in touch with you soon.

No! Once an order is confirmed, it cannot be cancelled. In the event of a cancellation, the full payment (100%) will be forfeited and treated as the cancellation fee for all cancellations. Kindly take note that our brand's policy does not include the provision of refunds.

We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.

No, we do not provide Cash on Delivery services.